Contact Us

PROVIDERS: For questions related to reviews or for general assistance, Medicaid Providers should call

Toll-Free: (800) 426-7259 or (833) 928-4489 

Fax: (833) 536-2134 or (833) 536-2136

Email: AMAProvider@kepro.com

RECIPIENTS: For questions or assistance, Medicaid Recipients should call

Toll-Free: (833) 928-4489 or (800) 426-7259

Email: AMARecip@kepro.com

Hours of Operation

Kepro’s hours of operation for 2022 are Monday through Friday, 8:00 am until 5:00 pm CST, excluding the holidays:

• New Year’s Day 
• Memorial Day 
• Independence Day 
• Labor Day 
• Thanksgiving Day 
• Christmas Day 
  

Quick Links:

• Alabama Medicaid Agency: medicaid.alabama.gov
• Alabama Medicaid Administrative Codes: https://medicaid.alabama.gov/content/9.0_Resources/9.2_Administrative_Code.aspx
• Alabama Medicaid Forms Library: https://medicaid.alabama.gov/content/9.0_Resources/9.4_Forms_Library.aspx
• Alabama Medicaid Provider Manual: https://medicaid.alabama.gov/content/7.0_Providers/7.6_Manuals.aspx
• EPSDT Information: https://medicaid.alabama.gov/documents/9.0_Resources/9.2_Administrative_Code/9.2._Adm_Code_Chap_11_EPSDT_9-8-20.pdf